Regulations
REGULATIONS OF INTERNAL REGIME
CONDITIONS OF ADMISSION
Cancellation policy for the high season and holidays
Christmas, New Year, Holy Week, bank holidays, long weekends and other dates decided by the hotel.
Reservations cancelled 30 days prior to the date of arrival will incur a 50% charge.
Reservations cancelled less than 15 days prior to the date of arrival will incur a 100% charge.
To cancel, please send an email to info@tambordelllano.es with the following information:
- Complete name of the guest.
- Date of arrival and departure.
- Confirmation code( which you received by email).
1. It is compulsory for all the guests to present their identity card at the moment of being admitted in the establishment.
2. Before the admission, guests have to sign a registration card. In this paper, it is stated the name of the establishment, its category, and its registration number. It is also stated the number or identification of the accommodation unit, number of people who are going to occupy it, services contracted (breakfast, half-board or full-board), arrival and departure dates and the daily rate. The registration card will be kept by the establishment.
3.Persons will not be permitted to enter or remain inside the establishment under the following circumstances:
a) The capacity has been filled by customers already inside the establishment.
b) Customers are not permitted to enter the hotel’s public áreas in a bathing sui or with no shirt. Please, do not Access the public áreas with riding boots or trekking shoes with mud.
c) The person does not meet minimum hygiene standards.
d) The person acts violently, particularly when he/she behaves aggressively or provokes arguments, causes dangerous situations, or inconveniences others customers or staff.
e) The person carries a weapon or other objects that may be used as such, unless he/she is, in accordance with that established by the specific applicable regulation in force, a member of the police and security force or private bodyguard belonging to private companies, and has accessed the establishment as part of his/her duties.
f) When the person is consuming drugs, narcotic or psychotropic substances, or shows symptoms of having done so, as well as persons who show clear signs of being drunk or drunken behaviour. Persons will be removed from the premises when they have deliberately damaged the facilities, caused disputes or disturbances, especially in response to complaints from other customers whose peace and privacy they are disturbing. In such cases, the hotel may call on the assistance of the competent police authority.
g) Persons will also be removed who, being of sound mind, attack, intimidate or humiliate hotel staff.
h) Persons with pets may not enter the publica areas of the establishment, with the exception of persons accompanied by guide dogs, in accordance with Law 5/1998 of November regarding the use, in Andalusia, of guide dogs by visually impaired persons.
i). Hosts with pets will only be allowed in ground floorr roomas, with direct Access from the exterior; pets must be kept in the terrace of each roo mor in any other location agreed with the direction.
- RULES OF THE HOUSE AND OPERATION:
a) Electrical or gas-powered devices are not allowed in guestrooms, with the exception of those used in personal hygiene such as electric razors, hair dryers, etc.
c) Meals not served by the hostel are not admitted in the public spaces and terraces or in the rooms.
d) Customers must pay for the services contracted when they receive their bill.
e) Personal checks are not accepted as a method of payment for bills.
f) If a person has consumed any food or drink at the hotel and is then subject to removal from the premises for the reasons stated in Point 1, said person must pay for what he/she has consumed as well as any damages caused.
e) The Hostel might n request a pre-payment guarantee by credit card for the services contracted, for the total cost of the reservation as well as any extras.
g) The maximun number of people per room will be the same to the number of beds contracted,: 2 in doublé romos; o 3 , in triplets. Two persons are not permitted to stay in a double room that has been reserved as a double room for individual use or 3 in a triplet hired for 2 people..
h) Tambor del Llano does not take responsibility for lost or stolen money or valuables that have been left in the guestroom..
i) Hotel hours begin at 12: pm (noon) on the first day of the contracted period, and end at 12:00 pm (noon) on the date indicated as the checkout date. In high season, the availability of the units of accommodation can be delayed for 2 hours at the most. Customers who wish to extend their occupancy beyond the time stated, without a prior agreement, must pay one day over and above the price of the room.
j) Rooms will be cleaned from 9h to 13h.
k) Breakfast TImetable
Breakfast will be usually served betwen 8’00 & 10’00.Special arrangements can be agreed for guests or groups with special needs, linked to the participation in activities organized by Tambor del Llano.
l) Other Meal Services
Tambor del Llano may offer dinner to clients who previously agreed a reservation; Between 20’30and 22 hours.
Other meal services suchs us take away picnic, or lunch may be agreed for groups or individuals..
RULES THAT PERMIT AND FAVOR THE NORMAL ENJOIMENT OF THE FACILITIES, EQUIPMENT AND SEVICES.
- Smoking is not allowed in any interior área or room of the hostel . We ask the smokers to avoid throwing cigarrette butts in the open areas of the property and pray to be specially careful with fire risk.
- Guests are not permitted to consume food or drinks not served by the hostel service in public areas or terraces, .
c) If you wish to use the television or bar service in the loungs or terracese, please ask in reception.
Access and Parking
- We are is in a Natural Park , an area with heavy restrictions for paving. This is why Access trail and parkinga aresa are done just with compact soil, and they become more or less dusty, wet or unlevelled depending upon climate and rain . We apologize about the inconveniences this might cause yo and recommend to drive very carefullu.
- Speed inside our property is limited to 20 km/hour. Tambor de Llano is not responsible for damage caused to your car by driving without caution or caused by other.
ADVICE AND SUGGESTIONS
- Please respect the silence of nature so everyone can enjoy it..
- Deers and cattle are part of our environment and might come very close to our guesthouse. You also might come across to wild boars or foxes in the area. Enjoy their presence but do not disturb or feed them.
- Tambor del Llano is in a wild area with a big diversity of fauna It is imposible to avoid accidental presence of insects, little mammals, birds or small reptiles in the terraces, public areas or even in the rooms. We recommend to avoid barefeet in the installations and to use closed shoes whenever going out and we appreciatte that you inform us about any incidence.
- We are in natural area ; water supply and drainage, as well as electrial power supply are limited. Enjoy them but please do not waste them. The electrical system of your room is of 220 Volts. The water comes from a pond and it is made drinkable with a complex and well controlled system.
- Keep the door closed when you should be in your roo mor when you go out .We are not responsable of missing values in your room.
- Protect the key of your room. Do not leave it on the counter of reception, always give it back to the receptionist when you leave the establishment. Do never show your key in public places.
- If you forget or lose your key, only the reception personnel is authorized to facilitate you a new key to open your room.
- Never allow people to enter your room for services or with deliveries that have not been asked for.
- Do not hang clothes on the railing of balconies or the terrace.
- If you discover some type of deterioration, damage or anomaly, please, inform the reception personnel of it.
- Respect the room area during the night and the siesta time, and in general, avoid making noise unnecessarily.
- Rogamos utilice las instalaciones adecuadamente, respetando el mobiliario y el entorno, asi como a los animales silvestres y de la granja. Please, use the facilities suitably, respecting the furniture and the environment ase well as cattle..
- Please, respect the schedules of all the facilities and services of the establishment.
- We thank you for your participation in case that during your stay in the establishment, there were some disaster or evacuation practices.
- Some schedules can be changed according to the season. Some schedules can be changed according to the season.
Guests’ personal data can be incorporated to our files for purely promotional aims. The guests will be able to access them at any time for their rectification, modification or total or partial cancellation just by asking for it by any means to the establishment; in accordance with the Statutory Law 15/1999, of 13th of December, of Protection of Personal Data.
*According to Artº 13 of Decree 47/2004, of 10th of February, of Hotel Establishments, OFFICIAL GAZETTE OF THE ANDALUSIAN REGIONAL GOVERNMENT Nº 42, of 2nd of March of 2004, the establishment has the following Regulations of Internal Regime that will be legally binding for the clients of the establishment.
The hotel establishment will be able to have a Regulation of Internal Regime where legally binding rules will be stated for the users during the stay.
- Regulations of Internal Regime will specify at least, the conditions of admission, the coexistence and working rules, as well as all those things that allow and help the normal enjoyment of the facilities, equipment and services.
- The owners or employees of the hotel establishment will be able to ask the police to help them throw out those guests that break the regulations or try to stay in the establishment with a different purpose to the normal use of the establishment service, just as stipulated in Artº 33.2 of the Tourism Law.
Characteristics
La nave
Un alojamiento confortable y con un estilo diferente en el corazón del bosque de alcornoques.Una antigua edificación agropecuaria recuperada y reconvertida en alojamiento rural y centro de actividades.
Habitaciones
Las habitaciones ocupan el lado sur de la edificación y se distribuyen en dos plantas. Con las condiciones de accesibilidad para las personas que lo necesiten.
La parte central la ocupan cuatros salones, tres de ellos con chimenea y pensados para usos polivalentes.
La cocina se sitúa al norte y está equipada para impartir cursos y talleres.
A la entrada principal y a la recepción se accede desde el oeste. Un gran alcornoque nos señala el lugar de entrada.
Dos habitaciones extra con opción de convertirse en habitaciones triples. Amplias y luminosas con ventana y balcón con vistas al bosque y al paiosaje de la Sierra de Grazlema
Ocho habitaciones dobles estandar :
Cuatro de las habitaciones estandar disponen de terraza y salida directa al exterior. Confortables y luminosas con un estilo limpio y campestre. Las otras cuatro se sitúan el el primer piso y disponen de balcones con vistas al pinar.
Todas las habitaciones disponen de cuarto de baño con ducha
Tres salas polivalentes donde se impartirán cursos y actividades, pero también para sentarse y disfrutar del tiempo de ocio.
Salón comedor / sala de reuniones y convenciones.
Cocina equipada para cursos.
Terrazas y porches.
El alojamiento dispone de ocho habitaciones estandar y dos habitaciones extra
- Habitación 1. Planta baja oeste. Habitación accesible para personas con dificultades de movilidad
- Habitación 2. PB sur. Con terraza ysalida directa al exterior
- Habitación 3 PB sur. Con terraza y salida directa al exterior
- Habitación 4 PB este. Con terraza y salida directa al exterior
- Habitación 5 Planta primera oeste. Habitación extra
- Habitación 6 PP Sur-oeste.
- Habitación 7 PP Sur
- Habitación 8 PP Sur
- Habitación 9 PP Sur-este
- Habitación 10 Planta primera este. Habitación extra
